Residential HVAC Installer Lead (Buffalo, NY)

Req #:  10365
Division: SE - #035 Service Experts Heating and Air Conditioning, Buffalo
Location: BUFFALO, NY US
Travel Involved: 0
Job Type: Full Time
Job Level:  Experienced
Education: HS Diploma or Equivalent 
Skills:  
Category: Maintenance/Repair
Benefits: Lennox International offers an excellent salary and benefits package including competitive retirement plans. Our health benefits include medical, dental and vision insurance. Lennox International also offers employees basic life and AD&D insurance, a scholarship program and employee tuition reimbursement.

NO PHONE CALLS PLEASE. Lennox International Inc. and its subsidiaries are fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, creed, color, sex, sexual orientation, age, national origin, religion, disability, genetics, veteran's status, or any other category protected under federal, state or local law.
Company Information:
Innovate your career.

When you choose Lennox International, you know you're getting the best.

That is why when you work at Lennox International, you know you are among the best.

As a leading innovator of home and commercial, heating, cooling, refrigeration, air-quality, and related services, Lennox International is committed to helping our people innovate our products and their careers.

Join over 12,000 employees worldwide who build our heritage of integrity and innovation. At Lennox International, we make your home, your businesses, and your work, a better place.
Job Description:
Requirements

Innovate your career.

When you choose Lennox International, you know you're getting the best.

That is why when you work at Lennox International, you know you are among the best.

As a leading innovator of home and commercial, heating, cooling, refrigeration, air-quality, and related services, Lennox International is committed to helping our people innovate our products and their careers.

Join over 12,000 employees worldwide who build our heritage of integrity and innovation. At Lennox International, we make your home, your businesses, and your work, a better place.

General Description:
Responsible for the complete and satisfactory installation of residential HVAC equipment and accessories.  Oversees the work of Install Helpers to ensure work is performed correctly.  Communicates with customer to answer questions, resolve problems, and ensure complete customer satisfaction.  Works under the direction of the Field Supervisor or Branch Manager.

Duties & Responsibilities:
• Works under minimum supervision to install HVAC equipment and accessories in the customer’s home.
• Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications.  As needed, performs limited diagnostics.
• Designs, fabricates, and installs various ducts and duct fittings as required.   
• Performs start-ups on air conditioning systems.
• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction.  Effectively communicates with customer regarding questions, concerns, and problems.
• Promotes products and services to the customer.  Calls Lead Coordinator with specifics on replacement product sales leads generated from customer service visit.
• Responsible for delivery and removal of equipment needed to complete the installation work.
• Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for. 
• Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed.
• Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the company’s professional image.
• Completes all paperwork in a neat, accurate, thorough, and timely manner.  Collects payment from customer.    
• Represents the company professionally, honestly, and ethically in all business matters and concerns.
• Performs similar/other duties as needed or assigned.

Health & Safety Roles & Responsibilities:
• Reports any unsafe acts, conditions and hazards to direct supervisor/manager immediately.
• Reports any contravention of legislation or company policy, procedure or program to direct supervisor/manager immediately.
• Corrects substandard acts or conditions within area of control.
• Uses and maintains appropriate personal protective equipment (PPE) as prescribed by company program(s) or procedure(s)
• Never removes or renders ineffective any safety guards, devices, or clothing prescribed to be in place or worn.
• Complies with the general rules as prescribed by company program(s) procedure(s)
• Operates devises or equipment as prescribed by company program(s) or procedure(s)
• Participates in any safety initiatives, teams, or committees.
• Reports all injuries or incidents as prescribed by company program(s) or procedure(s) immediately.
• Provides input on developing safety initiatives and plans to eliminate exposures that could cause accidents.
• Does not perform act that may endanger the safety or well being of others
• Does not engage in any pranks, contests, or rough boisterous behavior.
• Works in compliance with applicable legislative requirement.


Qualifications:
• High school diploma or GED with additional training in HVAC installation preferred.
• Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.
• Knowledge of the fundamentals of the operational functionality of residential heating, air conditioning, and ventilation equipment as well as related accessories.
• Experience in, and proficient at, installing residential heating, air conditioning, ventilation, and refrigeration equipment, as well as related accessories, successfully and without supervision.
• Knowledge of the layout and installation requirements of residential duct work and duct fittings.
• Proficient mechanical aptitude and the ability to operate all necessary tools and equipment.
• Proficient and able to operate all necessary tools and equipment to perform various service projects.
• Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on residential HVAC equipment.
• Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns.
• Effective and efficient time-management and organizational skills.
• Valid driver’s license with acceptable driving record.
• Available to work flexible hours and on-call shifts as needed.
• Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units.  Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl.
• Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception.
• Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds.

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Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

Applicants with Disabilities

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. If you are an individual with a disability or a disabled veteran who is unable to use our online tools to search and apply for jobs, you may request a reasonable accommodation by contacting us at Recruitment@Lennoxintl.com

E-Verify Participation

For jobs located within the United States, LII participates in the Electronic Employment Verification Program known as E-Verify . Please visit the E-Verify web site for more information on this program.