Field Supervisor

Req #:  10989
Division: SE - #378 Service Experts Heating and Air Conditioning, Ottawa
Location: Ottawa, ON CA
Travel Involved: 0
Job Type: Full Time
Job Level:  Experienced
Education: HS Diploma or Equivalent 
Skills:  
Category: Other
Benefits:
Company Information:

Service Experts Heating and Air Conditioning is a known and trusted long term provider of HVAC equipment and services. That is why when you work at Service Experts, you know you are among the best.

As a leading innovator of home and commercial, heating, cooling, refrigeration, air-quality, and related services, Service Experts is committed to helping our people innovate our products and their careers.

 

Job Description:
Requirements

Duties & Responsibilities:
Responsible for supervising and managing the service and installation of products and/or services of the Branch to KPI’s as established by Area and Branch managers.

Accountable for the KPIs of the Branch, to include but not limited to:
o   Safety
o   Labor Productivity and Efficiency
o   Inventory Management
o   Customer Satisfaction and Call Backs
o   Employee Retention
o   Maintaining good relationships with Builders and Inspectors.
o   SE Standards (appearance, process, etc.)
o   Others as defined by the Branch Manager
·       Be proficient at accessing and interpreting Branch KPI data and maintain all related goal boards.
·       Plan, coordinate and direct the overall activities of technicians (install, service and maintenance as appropriate).
·       See that all local codes (including permits) are properly met.
·       Directly responsible for the activities of the service or installation technicians.
·       Responsible for promoting positive branch relations with customers.
·       Represent our company professionally, honestly and ethically in all business matters and concerns.
·       Abide by all company procedures, policies and systems and ensure that all members of the service and installation teams do the same.
·       Get work completed per the company’s 5 Standards of Excellence
·       Coordinate with Area to carry out all service work and installation projects on job sites.
·       See that all safety rules are followed and that all equipment is safe to use.
·       Check completed installs for workmanship, efficiency and proper procedures.
·       Check Job Files as they come in for accuracy and completion of information.
·       Keep accurate inventory records (supplies, parts, materials and equipment).
·       Coordinate parts and supplies replenishment. Create PO’s, receive equipment, verify invoices, and submit to Area for payment.
·       Handle customer service complaints in a professional manner with the focus on “more than satisfied customers” in all decisions.
·       Support the Sales Department with assistance in answering technical questions and recognizing applications.
·       Conduct regular meetings with installation and all other technical staff to review past performance and areas of concern, encouraging, motivating and assisting in lead generation and establishing and reviewing past, present and future goals.
·       Ensure proper development of service, installation and other technical staff.
·       Appoint as necessary, Lead Service Technicians and Lead Installers to assist in field supervision and training.
·       Assist Service Technicians, Installers and all other technical staff with major problems as necessary.
·       Perform service, maintenance, and installation jobs on a regular basis, especially in peak demand periods.
 

Health & Safety Roles & Responsibilities:
·       Lead by example by coaching and supporting the health and safety program with-in branch.
·       Conduct information sessions (safety talks, staff meeting, tool box talks) as prescribed by the company program(s) or procedure(s)
·       Correct or provide the resources to correct substandard acts or conditions that you may come to light whether identified by a subordinate or personally.
·       Conduct or provide resources to conduct health & safety training as prescribed by the company program(s) or procedure(s)
·       Conduct health and safety observations as prescribed by company program(s) or procedure(s)
·       Conduct Accident/ Incident Investigations as prescribed by company program(s) or procedure(s)
·       Comply with your duties as prescribed by local legal jurisdiction.
 
Qualifications:
·       Extensive experience at servicing and installing residential and air conditioning & ventilation equipment, as well as related products.
·       Must have a good understanding and overall knowledge of the HVAC/Refrigeration Industry.
·       Demonstrated commitment to the delivery of customer-focused service.
·       Exceptional interpersonal, leadership and diplomacy skills necessary to successfully resolve all customers concerns, problems with the company and complaints about work performed.
·       Excellent written, verbal and organizational skills.
·       Minimum five to seven years experience in technical position in the HVAC/Refrigeration Industry
·       Excellent understanding and knowledge of all company polices as well as related procedures and systems.

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