SE - Installer, Residential - Outside

Req #:  12037
Division: SE - #012 Service Experts Heating and Air Conditioning, Kansas City
Travel Involved: 0
Job Type: Full Time
Job Level:  Entry
Education: HS Diploma or Equivalent 
Category: Maintenance/Repair
Company Information:
Innovate your career.

When you choose Service Experts, you know you're getting the best.  Service Experts is part of the Lennox family, a known and trusted long term provider of HVAC equipment and services. That is why when you work at Service Experts, you know you are among the best.

As a leading innovator of home and commercial, heating, cooling, refrigeration, air-quality, and related services, Service Experts is committed to helping our people innovate our products and their careers.

Join over 4,000 employees in North America and Canada who build our heritage of integrity and innovation. At Service Experts, we make your home, your businesses, and your work, a better place. 

Job Description:
Responsible for the complete and satisfactory installation of residential HVAC equipment and accessories. Oversees the work of Install Helpers to ensure work is performed correctly. Communicates with customer to answer questions, resolve problems, and ensure complete customer satisfaction. Works under the direction of the Field Supervisor or Branch Manager.

Works under minimum supervision to install HVAC equipment and accessories in the customers home. Installs heating, air conditioning, ventilation, and refrigeration equipment, as well as accessories, in accordance with company requirements and manufacture specifications. As needed, performs limited diagnostics. Designs, fabricates, and installs various ducts and duct fittings as required. Performs start-ups on heating and cooling systems and other components. Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction. Effectively communicates with customer regarding questions, concerns, and problems. Promotes products and services to the customer. Calls Lead Coordinator with specifics on replacement product sales leads generated from customer service visit. Responsible for delivery and removal of equipment needed to complete the installation work. Ensures company property, vehicles, and tools are being properly used, maintained, and accounted for. Following standard procedures and process, ensures that the company vehicle is properly stocked, returns defective warranty parts to branch, and orders/replenishes vehicle stock as needed. Responsible for keeping installation vehicle clean and neat both inside and outside in keeping with the companys professional image. Completes all paperwork in a neat, accurate, thorough, and timely manner. Collects payment from customer. Represents the company professionally, honestly, and ethically in all business matters and concerns. Performs similar/other duties as needed or assigned.

High school diploma or GED with additional training in HVAC installation preferred. Must possess all valid licensing or certification as required by federal, state, provincial, or local governmental laws or regulations for the geographical work area.

Knowledge of the fundamentals of the operational functionality of residential heating, air conditioning, and ventilation equipment as well as related accessories. Experience in, and proficient at, installing residential heating, air conditioning, ventilation, and refrigeration equipment, as well as related accessories, successfully and without supervision. Knowledge of the layout and installation requirements of residential duct work and duct fittings. Proficient mechanical aptitude and the ability to operate all necessary tools and equipment. Proficient and able to operate all necessary tools and equipment to perform various service projects. Basic skills in reading wiring diagrams and troubleshooting problems with electrical, refrigerant, and duct systems on residential HVAC equipment. Effective communication skills to communicate with customer and resolve customer issues, complaints, or concerns. Effective and efficient time-management and organizational skills. Valid drivers license with acceptable driving record. Available to work flexible hours and on-call shifts as needed. Ability to stand and walk and to climb ladders and attic stairs and to maneuver in attics, basements, and crawl spaces to access HVAC units. Ability to continually climb, balance, stoop, kneel, crouch, and/or crawl. Natural or corrected vision to see and focus for close, distance, peripheral vision with normal depth perception. Ability to lift up to 75 pounds and ability to lift and carry items weighing up to 50 pounds.

Job skills performed by an Installer will include, but are not limited to:

  • Must have good communication skills in presenting to customers, co-workers, and supervisors in order to make sure the customer’s and company’s needs are met.
  • Ability to perform equipment installation and start-ups on all residential/commercial sites.
  • Install and/or perform service on IAQ products/equipment on all residential/commercial job sites.
  • Ability to follow controls/wiring diagrams and schematics.

Company uniforms will be provided along with required safety PPE.  A company vehicle will also be provided to and from job sites.

This position requires the following:

  • High school diploma or GED.
  • Entry level position with less than 2 years experience or no experience; willing to train candidate.
  • Ability to solder/weld/braze and perform minor field fabrication.
  • Ability to work overtime/night/weekend hours as required.
  • Must have the ability to be part of a team.  Must work with and assist other co-workers as needed.
  • Must be able to pass our background check, drug screen, and MVR driving record check.

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Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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