Lead Branch Administrative Support - Edmonton, AB
||SE - #327 Service Experts Heating and Air Conditioning, Edmonton
||Edmonton, AB CA
||HS Diploma or Equivalent
||Service Experts offers an excellent salary and benefits package including a RRSP plan. Health benefits include medical, dental, life and disability insurance.
NO PHONE CALLS PLEASE.
Service Experts is a known and trusted long term provider of HVAC
equipment and services. That is why when you work at Service Experts,
you know you are among the best.
As a leading innovator of home and commercial, heating, cooling,
refrigeration, air-quality, and related services, Service Experts is
committed to helping our people innovate our products and their
At Service Experts, we make your home, your
businesses, and your work, a better place.
Duties & Responsibilities:
• Ensure that the daily
workload is flowing efficiently through the Branch and that services
are maintained. This involves reassigning excess work,
arranging spot replacements of critical service area for ‘break
periods’ and making recommendations to management concerning
such things as changes in workflow and the recruitment of temporary
staff to cover short-term absences.
• Responsible for
purchasing and/or maintaining office supplies and establishing and
implementing administrative policies, systems, procedures etc.
• Plan and coordinate office and related services such as
administrative and secretarial support, word processing, reception,
filing and records management.
• Maintain standard office
reporting and filing procedures.
• Maintain a high level
of office security designed to protect company files, techniques,
copyrights, pricing data, financial statements/information,
equipment, marketing techniques/secrets, reports, etc.
• Ensure that the telephone is answered in the appropriate
manner in accordance to policy.
• Ensure that all sales
leads are being routed to the Salespeople immediately upon receipt
using the telephone, radio, and pager systems as necessary.
• Monitor information flow (mail, messages etc.) in the office
to ensure the timely handling of information.
• Ensure that
all Warranty Invoices and other paperwork are turned over to the
proper suppliers in a timely manner.
• Responsible for the
maintenance of Customer Files
• Monitor the quality of
work performed by support staff and provides advice and counsel on a
variety of office methods and procedures. Where more than spot
assistance is needed, recommends appropriate training.
Evaluate and revise office procedures and devise alternative methods
of improving workflow.
• Assists in the orientation and
training of new office staff.
• Schedule and coordinate all
related projects and handle special assignments from management.
• Abide by all company procedures, policies and systems.
• Represent our company professionally, honestly, and
ethically in all business matters.
• Perform other duties
• Must have very good
interpersonal and leadership skills.
written, verbal and organizational skills.
• Must be
prepared to fill any office position if needed.
Completion of a high school diploma.
• Knowledge of current
office software such as Word and Excel.
• Minimum three to
five years of advanced clerical experience in an office environment
• Must have a superior knowledge of all company
policies, related procedures, and systems.
have the ability to work independently and use judgment applicable in
any given situation.
• Must have a working knowledge of job
costing and profit margins.
• Able to handle complex
customer questions, concerns and complaints.
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Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.
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