Lead Branch Administrative Support - Edmonton, AB

Req #:  12383
Division: SE - #327 Service Experts Heating and Air Conditioning, Edmonton North
Location: Edmonton, AB CA
Travel Involved: 0
Job Type: Full Time
Job Level:  Experienced
Education: HS Diploma or Equivalent 
Category: Administrative/Clerical
Benefits: Service Experts offers an excellent salary and benefits package including a RRSP plan. Health benefits include medical, dental, life and disability insurance.

Company Information:

Service Experts is a known and trusted long term provider of HVAC equipment and services. That is why when you work at Service Experts, you know you are among the best.

As a leading innovator of home and commercial, heating, cooling, refrigeration, air-quality, and related services, Service Experts is committed to helping our people innovate our products and their careers.
At Service Experts, we make your home, your businesses, and your work, a better place.

Job Description:

Duties & Responsibilities:
• Ensure that the daily workload is flowing efficiently through the Branch and that services are maintained.  This involves reassigning excess work, arranging spot replacements of critical service area for ‘break periods’ and making recommendations to management concerning such things as changes in workflow and the recruitment of temporary staff to cover short-term absences.
• Responsible for purchasing and/or maintaining office supplies and establishing and implementing administrative policies, systems, procedures etc.
• Plan and coordinate office and related services such as administrative and secretarial support, word processing, reception, filing and records management.
• Maintain standard office reporting and filing procedures.
• Maintain a high level of office security designed to protect company files, techniques, copyrights, pricing data, financial statements/information, equipment, marketing techniques/secrets, reports, etc. 
• Ensure that the telephone is answered in the appropriate manner in accordance to policy.
• Ensure that all sales leads are being routed to the Salespeople immediately upon receipt using the telephone, radio, and pager systems as necessary.
• Monitor information flow (mail, messages etc.) in the office to ensure the timely handling of information.
• Ensure that all Warranty Invoices and other paperwork are turned over to the proper suppliers in a timely manner.
• Responsible for the maintenance of Customer Files
• Monitor the quality of work performed by support staff and provides advice and counsel on a variety of office methods and procedures.  Where more than spot assistance is needed, recommends appropriate training.
• Evaluate and revise office procedures and devise alternative methods of improving workflow.
• Assists in the orientation and training of new office staff.
• Schedule and coordinate all related projects and handle special assignments from management.
• Abide by all company procedures, policies and systems.
• Represent our company professionally, honestly, and ethically in all business matters.
• Perform other duties as assigned.
• Must have very good interpersonal and leadership skills. 
• Exceptional written, verbal and organizational skills. 
• Must be prepared to fill any office position if needed. 
• Completion of a high school diploma.
• Knowledge of current office software such as Word and Excel.
• Minimum three to five years of advanced clerical experience in an office environment is needed.
• Must have a superior knowledge of all company policies, related procedures, and systems. 
• Must have the ability to work independently and use judgment applicable in any given situation.
• Must have a working knowledge of job costing and profit margins. 
• Able to handle complex customer questions, concerns and complaints.

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Lennox International is an Equal Opportunity Employer and supports a diverse, inclusive work environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

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